General Conditions of Sale

Article 1 – Completeness

These general conditions express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept them without reservation.

These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.

They are accessible on this website and will prevail, where applicable, over any other version or any other contradictory document.

The seller and the buyer agree that these general conditions govern their relationship exclusively. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online.

If a condition of sale were to be missing, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.

Aromas cosmetic products are also distributed by approved distributors, meeting the technical and quality charter of the products. The general conditions of each distributor are specific to it and these General Terms and Conditions apply in the context of direct sales made by AROMASCOSMETIQUES on its own website.

Article 2 – Content

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from this website.

These general conditions of sale apply automatically to any online sale of the following products : cosmetic hygiene products, hair products, body products and similar products, food supplements.

They apply to the exclusion of all other conditions, and in particular those applicable to sales on the internet or through other distribution and marketing channels.

The sale is deemed concluded on the date of acceptance of the order or immediate purchase by the seller.

Prior to this date, these conditions of sale are made available to any buyer for information purposes.

Any order or immediate purchase implies unreserved acceptance of these general conditions of sale which prevail over all other conditions, with the exception of those which have been expressly accepted by the seller.

The buyer declares to have read these general conditions of sale and to have accepted them before his immediate purchase or the placing of his order.

In this regard, they are enforceable against him in accordance with the terms of article 1119 of the civil code.

Article 3 – Pre-contractual information

3.1 The buyer acknowledges having been informed, prior to placing his order and concluding the contract, in a readable and understandable manner, of these general conditions of sale and of all the information listed in article L. 221- 5 of the Consumer Code.

3.2 The following information is transmitted to the buyer in a clear and understandable manner:

– the essential characteristics of the good or service;

– the price of the good or service;

– all additional transport, delivery or postage costs and all other possible costs;

– in the absence of immediate execution of the contract, the date or deadline by which the service provider undertakes to deliver the goods or perform the service, whatever its price;

– information relating to the identity of the service provider, its postal, telephone and electronic contact details, and its activities, those relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and the terms of implementation of guarantees and other contractual conditions.

3.3 The seller communicates to the buyer the following information:

– its name or company name, the geographical address of its establishment and, if different, that of the head office, its telephone number and its email address;

– the terms of payment, delivery and execution of the contract, as well as the terms provided by the professional for the processing of complaints;

– in the event of sale, the existence and terms of exercise of the legal guarantee of conformity provided for in Articles L. 217-1 et seq. of the Consumer Code, the guarantee against hidden defects provided for in Articles 1641 et seq. of the civil code, as well as, where applicable, the commercial guarantee and after-sales service respectively referred to in articles L. 217-15 and L. 217-17 of the consumer code;

– the duration of the contract, when it is concluded for a fixed duration, or the conditions of its termination in the case of a contract of indefinite duration.

3.4 The seller indicates, with regard to digital content:

– any relevant interoperability of this content with certain hardware or software of which the professional is or reasonably should be aware.

Article 4 – The order

The buyer has the possibility of placing his order online, from the online catalog and using the form which appears there, for any product, within the limits of available stocks.

If an ordered product is unavailable, the buyer will be informed by email.

For the order to be validated, the buyer must accept, by clicking where indicated, these general conditions. He will also have to choose the address and the delivery method, and finally validate the payment method.

The sale will be considered final:

– after sending the buyer confirmation of acceptance of the order by the seller by email;

– and after collection by the seller of the entire price.

Any order constitutes acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.

In certain cases, including non-payment, incorrect address or other problem with the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.

The cancellation of the order for this Product and its possible refund will then be made, the rest of the order remaining firm and final.

For any questions relating to the tracking of an order, the buyer must contact the seller at this email address: sav @ aromascosmetiques.com or complete the contact form on this website.

Article 5 – Electronic signature

The online provision of the buyer's bank card number and the final validation of the order will constitute proof of the buyer's agreement:

– due date of sums due under the purchase order,

– signature and express acceptance of all operations carried out.

In the event of fraudulent use of the bank card, the buyer is invited, as soon as this use is noted, to file a complaint with the competent police services depending on their location and to send this complaint to us at the following email address : sav@aromascosmetiques.com

Article 6 – Order confirmation

The seller provides the buyer with a copy of the contract, on paper signed by the parties or, with the buyer's agreement, on another durable medium, confirming the express commitment of the parties.

Article 7 – Proof of the transaction

Computerized records, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 8 – Product information

The products governed by these general conditions are those which appear on the seller's website and which are indicated as sold and shipped by the seller subject to the liability of third parties involved in the shipping process. They are offered while stocks last.

The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller cannot be held liable to the extent that the latter is a distributor and not a manufacturer.

The photographs of the products are not contractual.

Article 9 – Price

The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.

Prices are indicated in euros, all taxes included, including VAT. They do not take into account delivery costs, which are invoiced in addition, and indicated before validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the entire price must be made when ordering. At no time can the sums paid be considered as deposits or deposits.

If one or more taxes or contributions, particularly environmental, were to be created or modified, either up or down, this change may be reflected in the selling price of the products.

Regarding payment terms:

• The price is payable by credit card in full and in a single payment immediately,
• The price may be payable in several installments or over time depending on the eligible offers operated by our independent partners, according to their financing contracts and eligibility, under their sole responsibility.

Article 10 – Payment method

This is an order with obligation to pay, which means that placing the order involves payment by the buyer.

To pay for his order, the buyer has, at his choice, all the payment methods made available to him by the seller and listed on the seller's website. The buyer guarantees to the seller that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form. The seller reserves the right to suspend all order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment. The seller reserves the right in particular to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is being administered. . The seller has put in place an order verification procedure intended to ensure that no person uses the bank details of another person without their knowledge.

As part of this verification, the buyer may be asked to fax the seller a copy of an identity document as well as proof of address. The order will then only be validated after receipt and verification by the seller of the parts sent.

Payments made by the buyer will only be considered final after actual collection of the sums due by the seller.

Article 11 – Availability of products – Reimbursement – ​​Resolution

Except in cases of force majeure or during periods of closure of the online store which will be clearly announced on the home page of the site, shipping times will be, within the limits of available stocks, those indicated below. Shipping times run from the date of registration of the order indicated on the order confirmation email.

For deliveries in mainland France, the deadline is between 24 to 72 working hours (excluding weekends or public holidays) from the day following that on which the buyer placed their order.

In the event of non-compliance with the agreed delivery date or deadline, the buyer must, before resolving the contract, instruct the seller to execute it within a reasonable additional period, of at least 48 working hours.

In the absence of execution at the expiration of this new period, the buyer may freely terminate the contract.

The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or in writing on another durable medium.

The contract will be considered terminated upon receipt by the seller of the letter or writing informing him of this resolution, unless the professional has complied in the meantime.

The buyer may, however, immediately terminate the contract, if the dates or deadlines seen above constitute for him an essential condition of the contract.

In this case, when the contract is terminated, the seller is required to reimburse the buyer for all sums paid, at the latest within 14 days following the date on which the contract was terminated.

In accordance with article L. 242-4 of the Consumer Code, when the professional has not reimbursed the sums paid by the consumer, the sums due are automatically increased, unless he offers to recover him -even goods, the professional may defer reimbursement until recovery of the goods or until the consumer has provided proof of shipment of these goods, the date chosen being that of the first of these facts.

– the legal interest rate if the reimbursement takes place no later than 10 days after the expiration of the 14-day period set out above,

– 5% if the delay is between 10 and 20 days,

– 10% if the delay is between 20 and 30 days,

– 20% if the delay is between 30 and 60 days,

– by 50% between 60 and 90 days,

– and five additional points for each new month of delay up to the price of the product, then the legal interest rate.

If the ordered product is unavailable, the buyer will be informed as soon as possible and will have the option to cancel their order. The buyer will then have the choice of requesting either a refund of the sums paid within 30 days of payment at the latest, or an exchange of the product.

Article 12 – Delivery terms

Delivery means the transfer to the consumer of physical possession or control of the good.

Delivery is made:

• either by direct delivery of the goods to the buyer;
• either by sending a notice of availability in store to the attention of the buyer;
• or at the place indicated by the buyer.

It is only made after confirmation of payment by the seller's banking organization.

The products ordered are delivered according to the following methods:

• Colissimo: home delivery between 3-5 working days for delivery in France or up to 15 days for delivery abroad,
• Mondial Relay: delivery to a relay point between 7-10 working days,
• Hand delivery in Marseille or other cities in France depending on commercial operations.

These deadlines are given for information purposes only. Please ensure all delivery information is correct. Aromas cosmetics declines all responsibility in the event of loss or theft. However, depending on the situation, resolutions to these problems may be considered in collaboration with the carriers if there is suspicion as to their responsibility in the delivery of the products.

The products are delivered to the address indicated by the buyer on the order form, the buyer must ensure its accuracy.

Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer's expense which includes packaging, handling and postage costs. Shipping costs depend on the weight of the package.

Each package is carefully packaged to withstand transport, the risks are the responsibility of the customer as soon as the package leaves our premises.

The buyer can, at his request, have an invoice sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

If the buyer is absent on the day of delivery, the delivery person will leave a delivery notice by SMS and/or email, which will allow the package to be collected at the location and during the time indicated on its shipments.

 If at the time of delivery, the original packaging is damaged, torn or opened, the buyer must then check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because open or damaged).

The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.).

This verification is considered to have been carried out once the buyer, or a person authorized by him, has signed the delivery note.

The buyer must then confirm these reservations to the carrier by registered mail at the latest within two working days following receipt of the item(s) and send a copy of this letter by fax or simple mail to the seller at the address indicated in the instructions. legal of the site.

If products other than cosmetics need to be returned to the seller, they must be the subject of a return request to the seller within 7 days of delivery. Any complaint made outside this deadline cannot be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions, etc.) subject to return costs payable by the customer.

As part of our commitment to the hygiene, safety and integrity of our products, we adopt a strict no returns and no exchange policy for all of our cosmetic products once they have been shipped to our customers. This measure is essential to ensure that all our customers receive new products, never opened or used.

Article 13 – Delivery errors

The buyer must make by email via the contact form to the seller the same day of delivery or at the latest the first working day following delivery, any claim of delivery error and/or non-conformity of the products in question. nature or quality in relation to the indications appearing on the order form. Any complaint made outside of this email and beyond this deadline will be rejected.

The complaint can be made by the buyer to the following email address: sav@aromascosmetiques.com

Any claim not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability towards the buyer.

Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and communicate it by e-mail to the buyer. The exchange of a product can only take place after the exchange number has been assigned.

In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, by Colissimo.

Return costs are the responsibility of the seller.

Article 14 – Transfer of risks

Ownership of the item sold is transferred to the buyer as soon as the parties agree on the item and the price. Consequently, the transfer of ownership of the products and the risks of loss and deterioration relating thereto is carried out, at the buyer's expense, upon acceptance of the order form by the seller.

The seller is relieved of delivery which is entrusted to an independent carrier, according to the buyer's choice.

The latter must then indicate to this carrier the delivery address.

Delivery is deemed to have been made upon delivery of the products ordered by the seller to the carrier.

Under these conditions, the buyer therefore has no warranty recourse against the seller in the event of failure to deliver the goods transported.

The company Aromasanté & Cosmétiques, a single-member company, retains ownership of the goods sold until full payment of the price, in principal and accessories.

Delivery methods:

Shipping costs include packaging, handling and postage costs. Shipping costs depend on the weight of the package.

Aromas cosmetics disclaims all responsibility for delays and incidents caused by the carrier. In the event of damage to the package during delivery, the complaint must be addressed to the transport company. Prefer sending by Mondial Relay if there is a history with the packages. Promotional offers on shipping costs may be offered from time to time.

The delivery time indicated when registering the order is given for information purposes only and is in no way guaranteed. Consequently, any delay in the delivery of the products cannot give rise to the benefit of the buyer:

• the award of damages;
• cancellation of the order.

The risk of transport is borne entirely by the buyer.
In the event of missing or damaged goods during transport, the buyer must make all necessary reservations on the order form upon receipt of said goods. These reservations must also be confirmed in writing within five days of delivery, by email.

Article 15 – Product guarantee

15.1 Legal guarantee of conformity and legal guarantee of hidden defects

 

The seller guarantees the conformity of the goods with the contract, allowing the buyer to make a request under the legal guarantee of conformity provided for in articles L. 217-4 et seq. of the Consumer Code or the guarantee of defects of the thing sold within the meaning of articles 1641 et seq. of the civil code.

In the event of implementation of the legal guarantee of conformity, it is recalled that:

– the buyer has a period of 2 years from delivery of the goods to act;

– the buyer can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code;

– the buyer is exempt from providing proof of the existence of the lack of conformity of the goods during the 6 months following delivery of the goods:
this period has been extended to 24 months since March 18, 2016, except for second-hand goods .

In addition, it is recalled that:
clauses which would exclude or limit liability for defective products are prohibited and deemed unwritten (Civil Code, art. 1245-14).

– the legal guarantee of conformity applies independently of the commercial guarantee indicated below;

– the buyer can decide to implement the guarantee against hidden defects in the item sold within the meaning of article 1641 of the civil code. In this case, he can choose between canceling the sale or reducing the price in accordance with article 1644 of the civil code.

Article 16 – Right of withdrawal

In accordance with article L. 221-18 of the Consumer Code, the buyer has a period of 14 working days from the date of delivery of their order, to return any item other than cosmetics that does not suit them and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the buyer.

The products must, however, be returned in their original packaging and in perfect original condition within 14 days following notification to the seller of the buyer's decision to withdraw.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete products will not be returned.

The right of withdrawal can be exercised online, using the withdrawal form available on request by email. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other method of declaration of withdrawal is accepted. It must be unambiguous and express the desire to retract.

If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased will be refunded without delivery costs.

Return costs are the responsibility of the buyer.

The exchange (subject to availability) or refund will be made within a maximum of 14 days from receipt by the seller of the products returned by the buyer under the conditions provided for above.

In accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for Orders relating to:

• the supply of cosmetic goods which have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection,
• the supply of goods made to the consumer's specifications or clearly personalized (in particular services relating to the “engraving workshop” cannot be subject to the right of withdrawal).

Article 17 – Force majeure

Any circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes of exemption from the obligations of the parties and result in their suspension.

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.

All irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as force majeure. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure lasts for more than three months, these general conditions may be terminated by the injured party.

Article 18 – Intellectual property

The content of the website (technical documents, drawings, photographs, etc.) remains the property of the seller, the sole owner of the intellectual property rights to this content.

Buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting, the distribution mark being registered and protected with the INPI.

Article 19 – Information Technology and Freedoms

The personal data provided by the buyer are necessary to process their order and prepare invoices.

They may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders.

The processing of information communicated via the website has been declared to the CNIL.

The buyer has a permanent right of access, modification, rectification and opposition with regard to information concerning him. This right can be exercised under the conditions and according to the terms defined on the website.

Article 20 – Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain their full force. and their scope.

Article 21 – Non-waiver

The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.

Article 22 – Title

In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 23 – Language of the contract

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.

Article 24 – Mediation

The buyer may resort to conventional mediation, in particular to the Consumer Mediation Commission or to existing sectoral mediation bodies, or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute: https://www.mediateur-mobilians.fr/contactez-nous/

1. the Mobilians Mediator

43 bis route de Vaugirard

CS 80016

92197 Meudon CEDEX

Article 25 – Applicable law

These general conditions are subject to the application of French law, to the exclusion of the provisions of the Vienna Convention. This is the case for substantive rules as well as for formal rules.

In the event of a dispute or complaint, the buyer will contact the seller as a priority to obtain an amicable solution.

Article 26 – Competent jurisdiction

All disputes to which the purchase and sale operations concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which would not have could be resolved amicably between the seller and the customer, will be submitted to the competent courts under the conditions of common law.

Article 27 – Ownership of Products

The products remain the property of Aromas Cosmétiques until full payment of the price by the customer. Any resale of products without the written authorization of aromas cosmetics is strictly prohibited and may be subject to legal action.

Resale Prohibition

Products purchased on the aromas cosmetics website. Www.aromascosmetiques.com  are intended for the personal use of the customer and cannot under any circumstances be resold, distributed or exploited for commercial purposes without the prior written consent of aromas cosmetics.

ANNEX 1 – Provisions relating to legal guarantees

Article L217-4 of the commercial code

Version in force since October 1, 2021

Modified by Order no. 2021-1247 of September 29, 2021 – art. 9

The property complies with the contract if it meets, where applicable, the following criteria:

1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract;

2° It is suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and which the latter has accepted;

3° It is delivered with all accessories and installation instructions, to be supplied in accordance with the contract;

4° It is updated in accordance with the contract.

In accordance with article 21 of Ordinance No. 2021-1247 of September 29, 2021, these provisions apply to contracts concluded from January 1, 2022.

Article L217-5 of the commercial code

Version in force since October 1, 2021

Modified by Order no. 2021-1247 of September 29, 2021 – art. 9

I.-In addition to the contract conformity criteria, the good is compliant if it meets the following criteria:

1° It is suitable for the use usually expected of a good of the same type, taking into account, where applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;

2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;

3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise;

4° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;

5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of article L. 217-19 ;

6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the good as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.

II.-However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:

1° That he did not know them and was not legitimately able to know them;

2° That at the time of the conclusion of the contract, the public declarations had been corrected under conditions comparable to the initial declarations; Or

3° That the public statements could not have had any influence on the purchasing decision.

III.-The consumer cannot contest conformity by invoking a defect concerning one or more particular characteristics of the good, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, deviation to which he has expressly and separately agreed upon upon conclusion of the contract.

In accordance with article 21 of Ordinance No. 2021-1247 of September 29, 2021, these provisions apply to contracts concluded from January 1, 2022.

Article L217-12 of the Consumer Code

Version in force since October 1, 2021

Modified by Order no. 2021-1247 of September 29, 2021 – art. 9

The seller may not proceed according to the choice made by the consumer if the requested compliance is impossible or entails disproportionate costs in particular with regard to:

1° The value that the good would have in the absence of a lack of conformity;

2° The importance of the lack of conformity; And

3° The possible possibility of opting for the other choice without major inconvenience for the consumer.

The seller may refuse to bring the property into conformity if this is impossible or involves disproportionate costs, particularly with regard to 1° and 2°.

When these conditions are not respected, the consumer may, after formal notice, pursue the forced execution in kind of the solution initially requested, in accordance with articles 1221 et seq. of the civil code.

Any refusal by the seller to proceed according to the consumer's choice or to bring the goods into conformity, is justified in writing or on a durable medium.

In accordance with article 21 of Ordinance No. 2021-1247 of September 29, 2021, these provisions apply to contracts concluded from January 1, 2022.

Article L217-16

Version in force since October 1, 2021

Modified by Order no. 2021-1247 of September 29, 2021 – art. 9

In the cases provided for in Article L. 217-14 , the consumer informs the seller of his decision to terminate the contract. He returns the goods to the seller at the latter's expense. The seller reimburses the consumer the price paid and returns any other benefits received under the contract.

If the lack of conformity only concerns certain goods delivered under the sales contract, the consumer has the right to terminate the contract for all goods, even those not covered by this chapter, if there is no can reasonably expect him to agree to keep only the conforming goods.

For contracts mentioned in II of Article L. 217-1, providing for the sale of goods and, incidentally, the provision of services not covered by this chapter, the consumer has the right to the resolution of the entire contract. CONTRACT. In addition, in the case of a bundled offer within the meaning of article L. 224-42-2 , the consumer has the right to terminate all related contracts.

The respective obligations of the parties to the contract, mentioned in article L. 224-25-22 and relating to the consequences of the resolution for digital content and digital services, are applicable to the resolution of the contract of sale of a good comprising digital elements.

In accordance with article 21 of Ordinance No. 2021-1247 of September 29, 2021, these provisions apply to contracts concluded from January 1, 2022.

Article 1641 of the civil code

Version in force since March 16, 1804

Creation Law 1804-03-06 promulgated on March 16, 1804

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not have used it. would have given only a lower price, if he had known them.

Article 1648 of the civil code

Version in force since March 28, 2009

Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

In the case provided for by article 1642-1 , the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity.

Article 28 —Customs regulations 

The customer is responsible for ensuring that the products ordered comply with the laws and regulations in force in the country of destination. Our company cannot be held responsible for delays, blockages or returns of packages linked to local customs regulations. It is the customer's responsibility to provide all documents required for customs clearance.

2.⁠ ⁠Customs fees and import taxes: 

   All customs fees, import taxes or other possible charges are the responsibility of the customer. These fees are imposed by the authorities of the country of destination and must be paid by the customer to allow delivery of the package. In the event of non-payment, the package may be detained or returned to the sender.

3.⁠ ⁠Return and refund:

   – Customs-related return: If a package is returned to the sender for customs-related reasons (lack of required documents, non-payment of taxes, etc.), the original shipping costs or fees Initial shipping costs will be deducted from any possible refund. 

   – Non-recovery of the package: If the customer does not collect their package from the carrier (whether in the European Union or outside the European Union) and the package is returned to the sender, the initial shipping costs or shipping costs Initial free shipping will also be deducted from the amount refunded.

4.⁠ ⁠Delivery times:

   The delivery times indicated are given for information purposes only and may be extended due to customs procedures or local regulations. Our company cannot be held responsible for delivery delays due to these circumstances beyond our control.

ANNEX 2 – WITHDRAWAL FORM

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on www.aromascosmetiques.com unless exclusions or limits to the exercise of the right of withdrawal follow the applicable General Conditions of Sale.

By email: sav@aromascosmetiques.com

– Order from: …………………………………………………

– Order number: …………………………………………………..

- Client name : …………………………………………………………………

– Customer Address: ……………………………………………………………..